Contact Names and Email for MBUSA Mgmt - Let's EMAIL THEM!!!

I am hopping mad about my R500. I followed instructions in my owners manual which clearly states to fold the rear view mirrors in during car washing. After about the 5th time doing it, my passenger rear view mirror broke. When I took my car to the dealership to get it fixed under the "Warrenty", they tried to say that it was impacted by outside fources. Yes, it was broken because I was following directions and the part was faulty.

Both the dealer and the MBUSA tech specialist tried to say i broke the mirror so they would not have to pay the $700 bill to get it fixed. What i now know, is that MBUSA and the dealer are working together against the customer. I requested a second opinion and they told me that they only had 1 tech specialist for the area that i live in. I live in a MAJOR metropolitan area so I know that just could not be true. I had owned a Mercedes years ago and then switched to BMW for about 8 years, i just came back to Mercedes because i thought that they just had a level of professionalism about them but I see that this is wrong. I have read many posts and have determined that all they want to do is get your money and not stand behind their product and the warrenty. The game is to try to get out of having to pay and put that burdeon on the customer. Both MBUSA and the dealerships are in on it... Anyway, I am seriously thinking about selling my car and buying another brand because this has just been such a horrible experience. And for me, it only takes 1 time to mess up and I am done. In the mean time, I have tracked down the names and email addresses for the main poeple at MBUSA. I am going to email the heck out of them myself. Here is the information, just in case this helps you too... I am totally appauled by the way I have been treated, something that i totally did not expect from Mercedes.

Phone number: 201 573 0600

The email combination at MBUSA is firstname.lastname@mbusa.com.

President and CEO - Ernst Lieb
VP Finance and Controlling -Norbert Litzkow
General Manager, Information Technology - Peter Patrone
VP Marketing - Stephen Cannon
VP Customer Services - Alan McLaren
VP Sales Operations - Michael Slagter
General Manager, Mercedes-Benz Manhattan - Blair Creed
General Manager, Pre-Owned and Fleet Operations - Niles Barlow
Director Communications - Geoff Day
General Manager, Engineering Services - Frank Diertl
General Manager Customer Assistance Center - Ralph Fisher
General Manager, Vehicle Logistics/Distribution - Andrew Gillman
General Manager Product Management - Bernhard Glaser
General Manager, Northeast Region - Joseph (Joe) Kurp
General Manager Strategic Retail Development - Tracey Matura
General Manager Corporate Finance, Controlling, and Risk - Inigo Mazquiaran
General Manager, Central Region - Robert Neis
Manager Brand Public Relations - Adam Paige
General Manager Human Resources - Lisa Rosenfeld
General Manager Training and Education - Rolf Scherer
General Counsel - Charles Shady
General Manager Marketing Services - Drew Slaven
General Manager, Southeast Region - Kevin Sreenan
General Manager After-Sales Business Development - Christian Treiber
National Pre-Owned Manager - Mark Webster
General Manager, Western Region - Robert Woerner
General Manager Controlling - Peter Wolf
General Manager Sales Management and Volume Planning - Robert Yeatman
General Manager Parts Logistics - Dianna du Preez